Job Description
Join Pinnacle Retail Solutions as a Part-Time Customer Experience Specialist and transform how we connect with our valued clients. This role offers the perfect blend of flexibility and impact, allowing you to contribute to our award-winning service culture while maintaining work-life balance. Located in the vibrant heart of Charlotte, NC, you'll work alongside passionate professionals dedicated to delivering exceptional experiences. We provide comprehensive training, competitive compensation, and a supportive environment where your growth is prioritized. If you're a people-oriented professional seeking meaningful part-time work in a dynamic setting, apply today to become part of our success story!
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve inquiries efficiently while maintaining brand voice standards
- Collaborate with cross-functional teams to optimize service workflows
- Document interactions and maintain accurate customer records
- Identify opportunities for process improvements and share insights
- Support retail floor operations during peak business hours
- Participate in quarterly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Ability to work flexible hours including weekends
- Strong problem-solving abilities with attention to detail
- Valid North Carolina driver's license (if location requires travel)
- Basic knowledge of Microsoft Office Suite