Job Description
Join Sacramento Community Alliance as a Part-Time Customer Experience Specialist and become the heart of our vibrant community! We're seeking passionate individuals to deliver exceptional service while supporting local initiatives. This flexible role offers competitive compensation and the opportunity to make a tangible impact in Sacramento's dynamic landscape. Perfect for students, career-changers, or those seeking supplemental income with a purpose-driven organization.
Responsibilities
- Deliver outstanding in-person and virtual customer support for community programs
- Manage appointment scheduling and resource coordination across multiple service points
- Collaborate with cross-functional teams to resolve client inquiries within 24 hours
- Maintain accurate digital records using our CRM system and documentation protocols
- Contribute to community outreach initiatives and promotional events
- Support operational improvements through feedback collection and analysis
Qualifications
- Minimum 6 months customer service experience or relevant internship
- Proficiency with Microsoft Office Suite and scheduling software
- Exceptional communication skills with multilingual ability preferred
- Flexible availability including weekends and evening shifts
- Valid California driver's license with clean record (for occasional site visits)
- Associate's degree or equivalent combination of education/experience
- Experience with CRM systems (Salesforce knowledge a plus)