Job Description
Join our award-winning team at NexGen Solutions as a Part-Time Customer Experience Specialist! We're seeking dynamic individuals to deliver exceptional service while supporting our innovative tech clients. This flexible role offers remote options with occasional in-person client meetings in Columbus. Perfect for students, career-changers, or those seeking supplemental income.
Enjoy competitive hourly rates, comprehensive training, and opportunities for advancement. Our collaborative culture values work-life balance, offering weekday and weekend shifts (20-25 hours/week). Help shape the future of client interactions while growing your professional network in Ohio's thriving tech corridor.
Responsibilities
- Deliver personalized client support via phone, email, and virtual platforms
- Resolve technical inquiries with empathy and efficiency
- Document client interactions in CRM systems with precision
- Collaborate with cross-functional teams to enhance service protocols
- Identify upsell opportunities based on client needs
- Participate in quarterly service improvement workshops
- Maintain client satisfaction metrics above 95%
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for occasional client meetings
- Ohio residency required