Job Description
Join our award-winning team as a Part-Time Customer Experience Specialist in beautiful Colorado Springs! We're urgently seeking passionate individuals to deliver exceptional service while enjoying Colorado's outdoor lifestyle. This flexible role offers competitive pay, growth opportunities, and a supportive culture that values work-life balance. Perfect for students, career changers, or those seeking supplemental income in the Pikes Peak region.
Why Frontier Solutions Group?
- Industry-leading training and development
- Comprehensive benefits package (even for part-time)
- Modern downtown workspace with mountain views
- Community-focused company culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics for quality and efficiency
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Valid US work authorization
- Spanish fluency a plus