Job Description
Join our dynamic team at Baltimore Community Services as a Part-Time Customer Experience Specialist! We're seeking enthusiastic individuals to deliver exceptional service while supporting our mission to empower local communities. This flexible position offers the perfect opportunity to make a meaningful impact while maintaining work-life balance. Enjoy competitive compensation, comprehensive training, and a supportive environment where your contributions are valued.
Responsibilities
- Deliver outstanding customer service through in-person and digital channels
- Handle inquiries, resolve issues, and provide product/service information
- Process transactions accurately and maintain organized records
- Collaborate with team members to ensure seamless operations
- Contribute to community outreach initiatives
- Support inventory management and merchandising tasks
- Adhere to company policies and safety standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours including weekends
- Basic proficiency with POS systems and digital tools
- Detail-oriented with excellent problem-solving abilities
- Valid Maryland driver's license (if travel required)
- Passion for Baltimore community engagement