Job Description
Join Nexus Retail Solutions as a Part-Time Customer Experience Specialist in Austin! We're seeking dynamic individuals to deliver exceptional service while supporting our growing retail technology platform. Enjoy flexible scheduling, competitive pay, and a collaborative environment where your contributions directly impact customer satisfaction.
Perfect for students, professionals seeking work-life balance, or career changers. We provide comprehensive training and opportunities for growth within our innovative team.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product and service issues using our proprietary CRM platform
- Process returns, exchanges, and order modifications with precision
- Collaborate with cross-functional teams to resolve complex customer concerns
- Document interactions accurately in our customer database
- Identify upsell opportunities to enhance customer experience
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience preferred
- Proficiency with digital tools and CRM software
- Strong problem-solving and communication skills
- Ability to work 20-25 hours weekly (evenings/weekends required)
- Positive attitude and resilience in fast-paced environments
- Basic math skills for transaction processing
- Valid Texas ID and reliable transportation