Job Description
Join our dynamic team at InnovateTech Solutions as a Part-Time Customer Experience Specialist! We're seeking a tech-savvy and customer-focused professional to deliver exceptional service in our San Jose headquarters. This flexible role is perfect for students, career changers, or those seeking work-life balance while gaining valuable experience in a cutting-edge environment. Enjoy competitive pay, modern amenities, and the opportunity to work with industry leaders in a collaborative setting.
Responsibilities
- Provide responsive multi-channel support via phone, email, and chat for B2B tech clients
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document customer interactions and update CRM systems with detailed records
- Collaborate with engineering teams to escalate complex technical problems
- Maintain high customer satisfaction scores through personalized solutions
- Assist in developing customer experience improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM platforms (Salesforce, Zendesk) and diagnostic tools
- Strong problem-solving abilities with analytical mindset
- Excellent written and verbal communication skills
- Available to work 20-25 hours/week with flexible scheduling
- Basic knowledge of SaaS products and cloud technologies