Job Description
Launch your US career with our paid training program! Global Tech Solutions Inc. is urgently hiring motivated foreign nationals for entry-level tech support roles in sunny Miami, FL. No prior experience required – we provide comprehensive paid training to transform you into an IT professional. Enjoy competitive benefits, visa sponsorship assistance, and a fast-paced environment where your skills grow. Join our diverse team and build a future in America’s tech hub!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat
- Diagnose hardware/software issues using troubleshooting methodologies
- Document all interactions in CRM systems with precision
- Collaborate with senior engineers to resolve complex escalations
- Participate in daily training sessions to master new technologies
- Maintain up-to-date knowledge of industry best practices
- Support network infrastructure monitoring and maintenance
Qualifications
- Valid work authorization or visa sponsorship eligibility (US-based)
- High school diploma or equivalent (Bachelor’s preferred)
- Basic computer literacy and internet navigation skills
- Strong English communication abilities (written/spoken)
- Customer service mindset with problem-solving aptitude
- Ability to learn technical concepts quickly during training
- Flexibility to work rotating shifts including weekends
- Passion for technology and continuous learning