Job Description
Are you looking to break into the tech industry without the burden of a four-year degree? Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our growing team in Denver, Colorado.
We believe that talent is not defined by a diploma but by problem-solving skills and a willingness to learn. In this role, you will be the first line of defense for our clients, helping them navigate technical challenges and ensuring our software ecosystem runs smoothly.
Why Join Us?
- No Degree Required: We focus on your aptitude and attitude.
- Modern Environment: Work with cutting-edge tools in a collaborative Denver office.
- Growth Potential: Clear pathways to senior technical roles and management.
- Competitive Pay: Salary range includes performance bonuses.
Ready to start your career in tech? Apply today and let's build the future together.
Responsibilities
- Provide tier-1 technical support via phone, email, and chat to resolve customer issues efficiently.
- Diagnose and troubleshoot hardware, software, and network connectivity problems.
- Document all technical interactions and resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with the engineering team to relay common user feedback and bugs.
- Conduct remote desktop sessions to guide clients through complex setup processes.
- Stay up-to-date with new software updates and internal tools to provide accurate assistance.
Qualifications
- High school diploma or GED required; associate's degree is a plus but not mandatory.
- Basic proficiency with Windows and Mac operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Ability to learn new software quickly and adapt to changing technologies.
- Customer-centric mindset with a passion for helping others.