Job Description
Join Lubbock's fastest-growing tech company as an Entry-Level Technical Support Specialist! We're seeking motivated individuals with a passion for technology and a commitment to customer success. No college degree required – we value hands-on skills and eagerness to learn. Enjoy competitive pay, comprehensive training, and opportunities for career advancement in a supportive team environment. If you're ready to launch your tech career without the degree requirement, apply today!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document solutions in ticketing system with clear technical details
- Collaborate with senior engineers on complex system problems
- Train end-users on new software and security protocols
- Assist with network infrastructure monitoring and basic maintenance
Qualifications
- High school diploma or equivalent (no degree required)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 25lbs for equipment handling
- Valid Texas driver's license for occasional site visits
- Customer service experience preferred but not required
- CompTIA A+ certification desirable (training provided)