Job Description
Are you a detail-oriented technical professional seeking a premium night shift schedule? Apex Digital Solutions is looking for a skilled Technical Support Specialist to join our elite team in San Jose, California.
Join us to enjoy a quieter work environment, competitive pay rates, and a culture that values work-life balance. As a key member of our 3rd Shift operations, you will play a crucial role in maintaining our infrastructure and ensuring client satisfaction around the clock.
Responsibilities
- Diagnose and resolve complex hardware and software issues for internal and external clients.
- Monitor system performance and server health to ensure 99.9% uptime.
- Provide advanced technical support via phone, email, and remote desktop tools.
- Document all incidents, resolutions, and maintenance activities in the ticketing system.
- Collaborate with the engineering team to implement software patches and security updates during off-peak hours.
- Maintain a clean and organized workstation environment.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of professional experience in IT support or a similar technical role.
- Strong knowledge of Windows, Linux, and macOS operating systems.
- Ability to work rotating night shifts (11:00 PM - 7:00 AM) reliably.
- Excellent problem-solving skills and a customer-centric approach.
- Strong written and verbal communication skills.