Job Description
We are currently seeking a highly motivated Night Shift Technical Support Specialist to join our elite team in Atlanta, GA. As part of our 'Hiring Now' initiative, we offer competitive pay and immediate benefits for the right candidates. If you thrive in a 24/7 environment and enjoy solving complex technical problems, this is your chance to advance your career.
Our night shift team ensures uninterrupted service for our enterprise clients, providing critical maintenance and support during off-hours. You will work in a modern, collaborative environment with a culture that rewards efficiency and innovation.
Responsibilities
- Monitor Systems: Actively monitor server health and network performance to ensure 99.9% uptime during night operations.
- Ticket Resolution: Respond to and resolve Level 1 and Level 2 technical support tickets with a focus on speed and accuracy.
- Deployment Management: Assist in the deployment of software patches and updates to client systems outside of business hours.
- Incident Response: Lead the initial response to critical system outages, documenting all actions taken in our ticketing system.
- User Assistance: Provide remote technical guidance to staff members experiencing connectivity or software issues.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Experience: Minimum of 1-2 years of experience in IT support, help desk, or technical operations.
- Availability: Must be available to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Skills: Proficiency in Windows/Linux environments, basic networking knowledge (TCP/IP, DNS), and remote desktop tools.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.