Job Description
Seize the Opportunity: Night Shift Tech Support in Seattle, WA
Are you looking for a career move that offers stability, competitive pay, and a flexible schedule? Apex Digital Systems is actively seeking a Night Shift Technical Support Specialist to join our elite team. This is an immediate start position designed for technical professionals who excel in a quiet, high-focus environment.
We are a forward-thinking technology firm committed to excellence. Our night shift team plays a critical role in maintaining our 99.9% uptime SLA. You will be the first line of defense for our clients, resolving complex IT issues while enjoying the distinct advantages of working off-peak hours.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware and software issues for enterprise clients via phone, email, and remote access tools.
- Incident Management: Prioritize and manage incoming support tickets to ensure rapid resolution and customer satisfaction.
- Documentation: Maintain accurate, up-to-date records of all technical interactions, resolutions, and system changes in our CRM.
- System Monitoring: Proactively monitor server performance and network health to identify and mitigate potential issues before they impact users.
- Cross-Functional Collaboration: Work seamlessly with the day-shift team to hand off unresolved tickets and share knowledge.
Qualifications
- Experience: Minimum 2-3 years of experience in a technical support or Help Desk role.
- Technical Proficiency: Strong knowledge of Windows Server, Active Directory, and common office software suites.
- Communication: Exceptional verbal and written English skills; ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.