Job Description
Are you a dedicated professional seeking a rewarding career outside of traditional 9-to-5 hours? Apex Digital Solutions is seeking a highly skilled Night Shift Technical Support Specialist to join our elite team in London. We offer a competitive salary, premium benefits, and the ultimate work-life balance for the right candidate.
As part of our 24/7 operations, you will play a pivotal role in maintaining our high standards of service, ensuring our UK clients receive seamless technical assistance when they need it most. If you thrive in a quiet, focused environment and want to earn a premium salary without the commute, this is the opportunity for you.
As part of our 24/7 operations, you will play a pivotal role in maintaining our high standards of service, ensuring our UK clients receive seamless technical assistance when they need it most. If you thrive in a quiet, focused environment and want to earn a premium salary without the commute, this is the opportunity for you.
Responsibilities
- Provide high-quality technical support and troubleshooting to UK-based clients during night hours.
- Diagnose and resolve hardware, software, and network issues via remote access tools.
- Escalate complex tickets to the day-shift engineering team with detailed documentation.
- Maintain accurate records of all interactions and resolutions in our CRM system.
- Collaborate with cross-functional teams to improve night-stand operations and workflows.
- Ensure 100% uptime and high customer satisfaction scores during your shift.
Qualifications
- Proven experience in technical support, IT helpdesk, or customer service (1+ years preferred).
- Excellent command of the English language (UK English required).
- Strong problem-solving skills and technical aptitude across various operating systems.
- Reliable, high-speed internet connection and a dedicated home workspace.
- Ability to work independently and maintain focus during unsociable hours.
- Flexibility to rotate shifts and cover weekends as required.