Job Description
We are Urgently Hiring!
Apex Support Systems is looking for a reliable and skilled Night Shift Tech Support Specialist to join our San Francisco team. If you are looking for a stable career with great benefits and the opportunity to work a flexible evening schedule, we want to hear from you.
As a key member of our support team, you will be the first point of contact for our enterprise clients, ensuring they have seamless technical experiences around the clock.
Why Apply?
- Night Shift Premium: Earn up to $32/hour for evening work.
- Modern Environment: Work in a state-of-the-art office in downtown San Francisco.
- Growth Opportunities: Clear pathways to team lead and management roles.
- Benefits: Comprehensive health, dental, and vision insurance.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and live chat during night hours.
- Diagnose and troubleshoot complex software and hardware issues for enterprise clients.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with day-shift engineering teams to escalate and resolve critical issues.
- Maintain a high level of customer satisfaction and loyalty through empathetic communication.
- Identify trends in customer feedback and suggest process improvements to management.
- Adhere to all company security protocols and compliance standards.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in customer support or technical helpdesk roles.
- Strong troubleshooting skills with a focus on operating systems (Windows, macOS) and network basics.
- Must be available to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Excellent written and verbal communication skills with a patient and professional demeanor.
- Ability to work independently and manage time effectively in a remote/hybrid setting.
- Must be authorized to work in the United States.