Job Description
Join Apex Technical Solutions and secure your future with a high-impact role on our night shift team. We are currently seeking dedicated and detail-oriented professionals to join our operations in Charlotte, NC. This is an urgent opportunity for individuals who thrive in a dynamic environment and are committed to delivering excellence. As a Night Shift Support Specialist, you will play a critical role in maintaining our service standards and ensuring seamless operations while the rest of the world sleeps.
Why Choose Us?
- Competitive Pay: Earn between $19.50 and $26.00 per hour based on experience.
- Full Benefits Package: Comprehensive medical, dental, and vision insurance starting day one.
- Shift Premium: Additional incentives for working the night shift.
- Career Growth: Clear pathways for advancement within our growing organization.
We are looking for self-starters who want to make a difference.
Responsibilities
- Monitor and respond to critical system alerts and operational tickets in real-time during the night cycle.
- Collaborate with cross-functional teams to troubleshoot technical issues and implement immediate, effective solutions.
- Maintain accurate and detailed logs of all night shift activities, incidents, and resolutions for audit purposes.
- Provide exceptional support to internal stakeholders and external clients via phone, email, and chat channels.
- Enforce strict safety protocols and ensure compliance with company operational standards at all times.
- Assist in the training of incoming night shift staff and share best practices with the team.
Qualifications
- High school diploma or GED required; technical certification (A+, Network+) is a plus.
- Proven ability to work independently and effectively during night shifts and rotating schedules.
- Strong problem-solving skills with a focus on efficiency, accuracy, and crisis management.
- Proficiency in Microsoft Office Suite and basic ticketing/support systems.
- Excellent communication skills, both verbal and written, with a customer-centric mindset.
- Ability to stand for extended periods and lift up to 25 lbs as required by the role.