Job Description
Are you a high-performer looking for a role that values precision and quiet focus? Apex Logistics Solutions is actively seeking a Night Shift Support Specialist to join our elite Fort Worth team. We pride ourselves on delivering top-tier service, and our night operations require the same level of dedication and expertise as our day shift.
Join a culture that rewards reliability and offers a comprehensive benefits package, including health insurance, paid time off, and performance bonuses. If you are ready to advance your career in a stable, dynamic environment, we want to hear from you.
Responsibilities
- Monitor and triage incoming support tickets and customer inquiries during off-peak hours.
- Resolve complex technical and operational issues with a focus on accuracy and speed.
- Collaborate seamlessly with the day-shift team to ensure continuous workflow and information handovers.
- Maintain and update accurate records in our CRM and database systems.
- Conduct routine quality assurance checks to ensure service excellence.
- Assist in the implementation of process improvements for night operations.
Qualifications
- Minimum of 2 years of experience in a customer service or technical support role.
- Previous experience working the night shift is highly preferred.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and maintain high productivity levels without supervision.
- High school diploma or equivalent required.