Job Description
Are you a night owl seeking a rewarding, remote career? Apex Digital Solutions is now hiring for our Night Shift Technical Support team serving the Washington DC area.
We are looking for dedicated professionals who thrive in a quiet environment and want to make a tangible impact. As a direct hire opportunity, we offer stability, comprehensive benefits, and premium pay for night work.
Why Join Us?
- Direct Hire Position: Long-term career growth with a stable organization.
- Night Shift Premium: Earn up to $38.00/hour with no commute.
- Remote Flexibility: Work from the comfort of your home in DC.
- Modern Benefits: Health, dental, and 401(k) options.
Responsibilities
- Provide high-quality technical support to clients in the Washington DC region via chat, email, and phone.
- Diagnose and resolve complex hardware and software issues efficiently.
- Document all customer interactions, resolutions, and troubleshooting steps in our CRM system.
- Collaborate with day-shift teams to ensure a seamless handover of critical issues.
- Maintain a high level of product knowledge and stay updated on new features.
- Adhere to all company policies, including remote work security protocols.
Qualifications
- Experience: Minimum of 1-2 years in technical support or customer service.
- Shift: Must be available to work the Night Shift (10:00 PM - 6:00 AM EST).
- Location: Must reside within the Washington DC metropolitan area.
- Skills: Strong problem-solving abilities and proficiency with troubleshooting tools.
- Communication: Excellent verbal and written English skills.
- Setup: Reliable high-speed internet and a dedicated home workspace.