Job Description
We are currently seeking a highly motivated Night Shift Remote Support Specialist to join our dedicated team in Memphis, TN. This is an excellent opportunity for tech-savvy professionals looking for flexible remote work options with competitive compensation.
As a key member of our support team, you will be responsible for ensuring our clients receive top-tier technical assistance during off-peak hours. We value reliability, problem-solving skills, and the ability to communicate complex technical concepts clearly.
What We Offer:
- Flexible remote work environment.
- Competitive hourly wage ($18 - $25).
- Comprehensive health benefits and paid time off.
- Continuous training and career development opportunities.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat to end-users.
- Diagnose and resolve hardware and software issues efficiently.
- Manage and track support tickets within established SLA guidelines.
- Document solutions and maintain an up-to-date knowledge base.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Maintain a professional and positive demeanor during high-volume periods.
- Identify opportunities for process improvement within the support department.
Qualifications
- High School Diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Minimum of 1 year of experience in technical support, customer service, or help desk roles.
- Reliable high-speed internet connection and a dedicated workspace.
- Strong written and verbal communication skills.
- Ability to work independently and adapt to changing priorities during night shifts.
- Familiarity with remote desktop tools and ticketing systems (e.g., Zendesk, JIRA).