Job Description
Join our exclusive hiring event for night shift remote specialists! Apex Global Solutions is seeking dedicated professionals to join our growing team in Raleigh, NC. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while supporting critical operations during overnight hours. This is your opportunity to launch a rewarding career with a forward-thinking company.
Responsibilities
- Monitor and respond to customer inquiries during overnight hours via chat, email, and phone
- Process transactions and resolve technical issues for enterprise clients
- Collaborate with global teams using real-time communication tools
- Document interactions and maintain detailed case records in CRM systems
- Adhere to SLA metrics and quality assurance standards
- Participate in quarterly shift rotation training programs
Qualifications
- Minimum 1 year of customer service or technical support experience
- High school diploma or equivalent required; associate's degree preferred
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet workspace
- Available to work 11 PM - 7 AM EST, Monday - Friday