Job Description
Join Illinois Innovations Group, a leading SaaS provider transforming healthcare solutions, as we expand our remote team. We're seeking a passionate Part-Time Remote Customer Success Specialist to drive client satisfaction and retention. Enjoy flexible hours (20-25 hrs/week), competitive compensation, and full benefits including health insurance and retirement plans. Perfect for students, parents, or professionals seeking work-life balance without sacrificing impact.
Responsibilities
- Proactively manage client accounts through email, phone, and virtual meetings
- Implement onboarding processes for new SaaS platform users
- Identify upsell opportunities and collaborate with sales teams
- Create detailed success documentation and training materials
- Analyze usage data to improve client adoption metrics
- Coordinate cross-functional support for escalated client issues
Qualifications
- 2+ years customer success or account management experience
- Proficiency with CRM software (Salesforce/HubSpot)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and analytical abilities
- Experience in healthcare or SaaS industries preferred