Job Description
Join our dynamic team in Albuquerque, NM for an immediate full-time opportunity! We're seeking a passionate Customer Service Representative to deliver exceptional experiences to our growing client base. This role offers competitive pay, comprehensive benefits, and the chance to make an immediate impact in a supportive environment.
Our company values innovation and employee growth, providing clear pathways for advancement. With flexible scheduling and a focus on work-life balance, we're committed to fostering a workplace where you can thrive professionally and personally.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response times and resolution rates
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to stay updated on products
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with CRM software (Salesforce/Zendesk)
- Ability to multitask in fast-paced environment
- Spanish bilingualism highly desirable
- Positive attitude with customer-first mindset
- Reliable transportation to our downtown office