Job Description
Join GlobalTech Solutions as a Night Shift Remote Customer Support Specialist and become part of our award-winning team! We're seeking dedicated professionals to provide exceptional customer service during our overnight hours (10 PM - 6 AM PT). This fully remote position offers competitive compensation, comprehensive benefits, and a supportive work environment. Help shape our customer experience while enjoying the flexibility of remote work with a direct hire opportunity. Apply now and start your career growth journey with us!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during night shift hours (10 PM - 6 AM PT)
- Resolve technical issues, process orders, and address customer inquiries efficiently
- Maintain detailed documentation of interactions and resolutions in CRM systems
- Collaborate with global teams to ensure consistent service quality
- Identify and escalate complex issues to senior support staff
- Contribute to process improvement initiatives
- Meet or exceed performance metrics including resolution time and customer satisfaction
Qualifications
- 1+ years of customer support experience, preferably in technical roles
- Proven ability to work independently and manage time effectively
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work nights, weekends, and holidays as required
- Proficiency with CRM software and ticketing systems
- US work authorization required