Job Description
Join our elite remote team as a Night Shift Customer Specialist and transform how businesses serve their clients after hours. This urgent opportunity combines competitive compensation with the freedom to work from anywhere in the Tampa area while making a measurable impact.
We're seeking dedicated professionals to deliver exceptional support during peak evening hours. Enjoy premium benefits including health insurance, 401(k) matching, and exclusive remote work stipends. Experience career growth through our specialized training programs and leadership tracks.
Why Choose Apex?
- Industry-leading remote work technology
- Flexible scheduling with guaranteed hours
- Tuition reimbursement for professional development
- Monthly performance bonuses up to $2,500
Responsibilities
- Manage high-volume customer inquiries via phone, chat, and email during night shift hours (10 PM - 6 AM EST)
- Resolve complex technical issues with 95% first-contact resolution rate
- Maintain detailed documentation in Salesforce CRM with real-time updates
- Collaborate with global teams using Slack and Microsoft Teams
- Identify process improvement opportunities through analytics review
- Train on new product launches and service protocols quarterly
- Uphold HIPAA/GDPR compliance for all customer interactions
Qualifications
- Minimum 2 years customer service experience in remote or night shift roles
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional written/verbal communication skills
- Strong problem-solving abilities with data-driven approach
- Reliable high-speed internet and ergonomic home office setup
- Ability to work independently with minimal supervision
- Flexible availability for rotating weekend shifts
- Valid Florida driver's license for occasional on-site requirements