Job Description
Are you a dedicated technical professional looking for a role that offers both stability and a unique schedule? TechFlow Solutions is actively seeking a Night Shift IT Support Specialist to join our elite team in San Jose, CA. In this role, you will be the first line of defense for our critical infrastructure, ensuring our clients receive seamless service while working in a focused, quieter environment.
Why Join Us?
- Night Shift Premium: Enjoy a 10-hour shift schedule (7:00 PM - 5:00 AM) with competitive compensation and benefits.
- Premium Work Environment: Work during off-peak hours with less ticket volume and higher focus.
- Career Growth: Opportunity to work with cutting-edge technology in the heart of Silicon Valley.
We are looking for a self-motivated individual who thrives in an independent setting while maintaining excellent communication skills.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues during the night shift.
- Monitor system alerts and perform proactive maintenance to ensure 24/7 operational uptime.
- Document all technical issues, resolutions, and incident reports in the ticketing system for the day shift team.
- Collaborate with cross-functional teams to resolve escalated tickets and implement long-term solutions.
- Ensure strict adherence to company security protocols and compliance standards.
- Conduct routine system health checks and perform basic backups.
Qualifications
- Minimum of 2-3 years of experience in IT support, helpdesk, or a related technical field.
- Strong knowledge of Windows and Linux operating systems.
- Experience with remote connectivity tools (VPN, Remote Desktop) and helpdesk software (e.g., Zendesk, ServiceNow).
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Effective communication skills, with the ability to translate technical jargon for non-technical users.
- Ability to lift and carry hardware equipment (laptops, monitors) as needed.