Job Description
Join TechSolutions Inc. as a Night Shift IT Support Specialist and become an integral part of our dynamic remote team! We're seeking a dedicated professional to provide exceptional technical support during overnight hours (11 PM - 7 AM EST). This fully remote position offers immediate start for qualified candidates ready to hit the ground running. Enjoy competitive compensation, comprehensive benefits, and the flexibility of working from anywhere in the United States.
As a key member of our 24/7 operations team, you'll troubleshoot complex technical issues, maintain system integrity, and ensure seamless user experiences for our global client base. We value proactive problem-solvers who thrive in independent environments and possess a passion for technology excellence.
Responsibilities
- Provide remote technical support for hardware, software, and network infrastructure during overnight shifts
- Monitor system alerts and respond to critical incidents with minimal downtime
- Document troubleshooting processes and maintain detailed knowledge base entries
- Collaborate with cross-functional teams to resolve escalated technical issues
- Conduct routine system maintenance and security updates during off-peak hours
- Train users on remote access protocols and security best practices
- Analyze performance metrics and recommend system improvements
Qualifications
- 3+ years of experience in IT support or system administration
- Strong knowledge of Windows/macOS/Linux operating systems
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Proven experience with ticketing systems (Jira, ServiceNow)
- Valid U.S. work authorization and reliable internet connection