Job Description
Join our dynamic team at Innovate Solutions Inc. and launch your career in Seattle's thriving tech industry! We're seeking motivated Entry-Level Tech Support Specialists to deliver exceptional customer service and technical assistance. This is your chance to grow with a forward-thinking company offering immediate start and comprehensive training. If you're passionate about technology and eager to learn, apply today!
Responsibilities
- Provide remote and in-person technical support to resolve hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document cases in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex technical challenges
- Conduct user training on new software and systems
- Maintain inventory of IT assets and equipment
- Support network security protocols and data protection measures
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience preferred
- CompTIA A+ certification a plus