Job Description
Are you a detail-oriented IT professional seeking a stable, high-impact role with a modern tech firm? Bay Area Tech Solutions is currently hiring a Night Shift IT Support Specialist to join our dedicated infrastructure team in Oakland. We value precision and reliability, and we are looking for someone who thrives in a quiet environment to ensure our systems remain robust 24/7.
In this role, you will serve as the primary point of contact for technical issues during off-hours, ensuring zero downtime for our critical services. We offer competitive benefits, a collaborative culture, and the unique opportunity to build a career in a growing tech hub.
Responsibilities
- Monitor server health, network performance, and system alerts during the night shift.
- Resolve incoming helpdesk tickets and technical support requests with a focus on speed and accuracy.
- Perform routine software installations, updates, and patch management.
- Conduct nightly security audits and verify backup integrity.
- Collaborate with the day-shift team to document issues and escalate complex problems.
- Maintain a clean, organized workspace and adhere to all safety protocols.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ or Network+ certification is strongly preferred.
- 1-3 years of experience in IT support or a similar technical role.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong troubleshooting skills for hardware, software, and network connectivity issues.
- Excellent written and verbal communication skills.