Job Description
Are you a technical problem-solver looking for an immediate start with a premier organization? Apex Logistics & Technology is seeking a highly skilled Night Shift IT Support Specialist to join our elite team in Memphis, TN.
We are revolutionizing the logistics and technology sector, and we need dedicated professionals who thrive in a fast-paced environment. This is not just a job; it is an opportunity to advance your career while enjoying the flexibility and financial benefits of working the night shift.
Why Join Our Team?
- Immediate Start: Onboarding begins immediately upon offer acceptance.
- Competitive Pay: Earn between $18.50 - $24.00 per hour based on experience.
- Shift Benefits: Enjoy a quieter work environment, company-provided meals, and paid overtime opportunities.
- Growth: Clear pathway to Systems Administration and Management roles.
Your Key Responsibilities
As the Night Shift IT Support Specialist, you will be the first line of defense for our internal systems, ensuring our 24/7 operations run smoothly without interruption.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and ticketing systems during the night shift.
- Diagnose and resolve hardware, software, and network connectivity issues in real-time.
- Monitor server health and perform routine maintenance checks on critical infrastructure.
- Ensure all documentation and ticket logs are updated accurately and promptly.
- Assist in the deployment and configuration of new hardware and software for night operations.
- Collaborate with the day-shift team to transfer complex tickets and ensure seamless handovers.
- Adhere to strict security protocols and data privacy regulations.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or related field; equivalent experience is accepted.
- Certifications: CompTIA A+ or Network+ certification preferred.
- Experience: Minimum of 2 years of experience in IT support or help desk environments.
- Availability: Must be available to work 4:00 PM - 12:00 AM, Monday through Friday.
- Skills: Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot complex issues under pressure.