Job Description
We are seeking a highly motivated Night Shift IT Support Specialist to join our elite technical team in Raleigh, NC. This is an immediate start opportunity for a problem-solver who thrives in a high-performance environment. Enjoy the productivity of the night shift with competitive pay and comprehensive benefits.
As a Night Shift Technician, you will play a critical role in maintaining our infrastructure and ensuring seamless operations for our clients. This position offers a unique chance to specialize in deep technical support without the distractions of the day shift.
Responsibilities
- Monitor system performance, network health, and server uptime during off-peak hours.
- Resolve complex Tier 2 technical issues and manage help desk tickets efficiently.
- Execute routine maintenance, patch management, and security updates.
- Document technical procedures and maintain accurate service logs for audit compliance.
- Collaborate with the day shift team to ensure 24/7 operational continuity.
- Provide end-user technical support and training for internal systems.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent experience.
- 1-3 years of experience in technical support, help desk, or system administration.
- Availability to work rotating night shifts (e.g., 6:00 PM - 6:00 AM).
- Strong knowledge of Windows Server, Active Directory, and networking protocols.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.