Job Description
Immediate opening for a Remote IT Support Specialist in Dallas! Join our dynamic team and start making an impact right away.
We're seeking a tech-savvy professional to deliver exceptional remote technical support to our clients across the Dallas metro area. This is your chance to join a forward-thinking company with rapid growth opportunities and a culture of innovation.
Why Apply Today?
• Competitive salary with performance bonuses
• 100% remote work flexibility
• Cutting-edge technology and tools
• Comprehensive benefits package
• Immediate onboarding process
Responsibilities
- Provide Tier 2-3 remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve complex hardware/software issues for enterprise clients
- Implement and maintain cybersecurity protocols for remote workstations
- Collaborate with cross-functional teams to resolve system outages
- Document troubleshooting processes and create knowledge base articles
- Conduct remote system audits and performance optimization
- Mentor junior support staff on advanced troubleshooting techniques
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- Expertise in Windows Server, Active Directory, and cloud platforms (Azure/AWS)
- Certification in CompTIA Network+ or Microsoft 365 Certified
- Strong analytical skills with ability to diagnose complex technical issues
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently with minimal supervision