Job Description
We are urgently hiring a skilled IT Support Specialist to join our team in Virginia Beach. If you are looking for immediate hire opportunities and want to work in a thriving tech environment spanning Virginia and North Carolina, apply today!
At Apex Digital Solutions, we prioritize rapid problem resolution and exceptional user support. As a member of our technical team, you will be instrumental in maintaining our network infrastructure and ensuring our clients have seamless access to critical systems.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network connectivity issues.
- Manage and prioritize incoming help desk tickets using Jira Service Management.
- Install, configure, and troubleshoot workstations, laptops, and mobile devices.
- Perform regular system updates, patches, and security configurations.
- Collaborate with the network engineering team to resolve complex connectivity problems.
- Conduct on-site training for end-users regarding new software and security protocols.
Qualifications
- Associate degree in Computer Science, IT, or equivalent professional experience (2+ years required).
- Strong working knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Experience with remote support tools such as TeamViewer or LogMeIn.
- Excellent verbal and written communication skills to interact with non-technical staff.
- Ability to troubleshoot hardware and software conflicts efficiently.
- Self-motivated with the ability to work independently in a fast-paced environment.