Job Description
Are you ready to accelerate your career? ApexTech Solutions is looking for a highly skilled Night Shift IT Support Specialist to join our elite team in Jacksonville, FL. We offer an immediate start for the right candidate and a competitive benefits package including health insurance, paid time off, and professional development opportunities.
In this pivotal role, you will serve as the primary technical point of contact for our clients during critical evening hours. You will ensure business continuity by resolving complex technical issues, managing network infrastructure, and maintaining the highest standards of system security.
Why join ApexTech?
- Immediate Start: Don't wait—start contributing from day one.
- Night Shift Premium: Enjoy a competitive shift differential.
- Modern Environment: Work with cutting-edge technology and a collaborative culture.
We are looking for a proactive problem-solver who thrives in a 24/7 operational environment.
Responsibilities
- Provide tier-2 and tier-3 technical support for hardware, software, and network issues via remote channels and on-site visits.
- Monitor server and network health during off-hours to proactively identify and resolve potential outages.
- Manage and escalate tickets within the IT service desk framework to ensure timely resolution.
- Perform regular system backups, patch management, and security updates during non-business hours.
- Assist in the configuration and deployment of workstations for new employees or system upgrades.
- Document all technical procedures, incidents, and resolutions in the knowledge base.
- Collaborate with the day-shift team to ensure seamless handover of ongoing projects.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent professional experience (2-4 years).
- Proven experience working in a technical support or help desk role, preferably with night shift experience.
- Strong knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Familiarity with network troubleshooting tools (Wireshark, Ping, Traceroute) and VPN configurations.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently with minimal supervision during the night shift.
- Flexibility to work weekends and holidays as required by business needs.