Job Description
Are you looking for a stable, high-impact career in the tech sector with a flexible schedule? Apex Logistics & Tech is seeking a detail-oriented IT Support Specialist to join our elite night operations team. We are offering an immediate start date for a motivated professional who thrives in a fast-paced environment and enjoys solving complex technical problems while the rest of the world sleeps.
In this role, you will ensure the continuity of our critical infrastructure and provide top-tier support to our remote workforce. You will have the unique opportunity to work without the typical daily distractions of business hours, allowing for deep focus and significant impact on our systems' uptime and security.
Why Join Us?
- Immediate Start: Don't wait months for a background check; start earning today.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- No Commute Stress: Enjoy the quiet of the night and the satisfaction of a job well done.
Responsibilities
- Provide advanced Tier 2 and Tier 3 technical support for hardware, software, and network connectivity issues.
- Monitor server health, network traffic, and system alerts during night shift hours to ensure 99.9% uptime.
- Execute routine patch management, security updates, and backup verification procedures.
- Perform remote troubleshooting for off-site employees and resolve critical access issues.
- Document technical resolutions and update the knowledge base for the day shift team.
- Assist in the setup and configuration of new workstations and peripherals.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Cisco CCNA or CompTIA A+ certification is highly preferred.
- Minimum of 2-3 years of experience in an IT support or help desk environment.
- Strong working knowledge of Windows Server, Active Directory, and TCP/IP networking.
- Proven ability to work independently and self-manage during night shifts without supervision.
- Excellent communication skills and a customer-first mindset.