Job Description
Are you a problem-solver looking for a stable Direct Hire opportunity in the Night Shift market? Apex Systems is hiring a skilled IT Support Specialist to join our team in Raleigh, NC, serving clients across the Southeast (including Georgia).
We are seeking a dedicated professional to manage technical operations during off-peak hours. In this role, you will act as the first line of defense for our internal and external clients, ensuring 99.9% uptime and seamless user experiences. Join a company that values your expertise and offers a clear path for career growth.
Why Apply?
- Direct Hire Status: No contract agencies, just a direct career path.
- Competitive Pay: Annual salary ranging from $55,000 to $75,000.
- Modern Tech Stack: Work with the latest tools and infrastructure.
- Flexible Benefits: Comprehensive health, dental, and vision coverage.
Responsibilities
- Provide advanced technical troubleshooting and support for desktops, laptops, and peripheral devices.
- Monitor server infrastructure and network performance during night operations.
- Manage incoming help desk tickets with a focus on speed and accuracy.
- Install, configure, and maintain software applications and operating systems.
- Document all technical incidents, resolutions, and processes in the ticketing system.
- Collaborate with the day shift team to ensure seamless service transition.
- Perform routine security audits and system backups.
Qualifications
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Must be available and willing to work the Night Shift (10:00 PM - 6:00 AM).
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with remote access tools (VPN, RDP) and ticketing systems (ServiceNow, Jira).
- Excellent communication skills and a customer-first mindset.
- A+ Certification or equivalent technical degree preferred.