Job Description
Are you a night owl who thrives in a quiet environment?
Cleveland TechHub is seeking a highly skilled Night Shift IT Support Specialist to join our 24/7 operations team. In this role, you will be the first line of defense for our infrastructure, ensuring seamless technical support for our global workforce during the evening hours. If you are looking for a stable, high-impact role with competitive pay and a modern work culture, apply today.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- 24/7 Environment: Enjoy a quieter, less chaotic work environment compared to day shifts.
- Professional Growth: Clear pathways to Senior Engineering and Management roles.
- Modern Benefits: Comprehensive health coverage, paid time off, and retirement matching.
Don't miss this opportunity to leverage your technical skills in a role that fits your lifestyle. Apply now!
Responsibilities
- Monitor system performance, servers, and network traffic to ensure 99.9% uptime during night hours.
- Resolve incoming technical support tickets (hardware, software, and network issues) with a focus on speed and accuracy.
- Conduct nightly security patches and system backups to maintain data integrity.
- Escalate complex issues to senior engineers during the handover period.
- Collaborate with the day shift team to document changes and ensure knowledge transfer.
- Respond to critical alerts and outages immediately to minimize business disruption.
Qualifications
- Minimum of 2 years of experience in IT Support or Help Desk roles.
- Strong knowledge of Windows Server, Active Directory, and TCP/IP networking.
- Availability to work 10:00 PM – 6:00 AM (Monday through Friday).
- Excellent problem-solving skills and ability to work independently with minimal supervision.
- CompTIA A+ or Network+ certification is a plus.
- Strong communication skills to document issues clearly.