Job Description
We are looking for a Night Shift IT Support Specialist to join our 24/7 mission-critical operations team in Omaha, Nebraska. If you thrive in a low-stress environment and enjoy solving technical puzzles during the quiet hours of the night, we want you on our team.
As a key member of our technical staff, you will ensure business continuity by monitoring our infrastructure and providing timely support to internal stakeholders while the rest of the world sleeps.
Why Join Us?
- Night Differential Pay: Earn an extra 10-15% on top of your base salary.
- Flexible Schedule: 12-hour rotating shifts allow for 3-day workweeks.
- Modern Tech Stack: Work with the latest server hardware and cloud technologies.
Responsibilities
- Monitor server health, network performance, and application availability during the overnight shift.
- Triage and resolve Level 2 and Level 3 IT tickets submitted by remote teams.
- Perform routine system backups, patch deployments, and security updates during low-traffic windows.
- Collaborate with the Day Shift team to document issues and implement preventative maintenance.
- Assist in the setup and configuration of new hardware and software for incoming employees.
- Respond to emergency alerts and escalations regarding critical system outages.
Qualifications
- High school diploma or GED required; Associate's degree in Information Technology or related field preferred.
- 1-3 years of experience in IT support or a help desk environment.
- Familiarity with Windows Server, Active Directory, and basic networking concepts.
- Strong troubleshooting skills and the ability to work independently with minimal supervision.
- Must be available to work nights (e.g., 10:00 PM - 10:00 AM) on a rotating schedule.
- Excellent communication skills and a professional demeanor.