Job Description
Are you a night owl looking for a rewarding career in technology? Apex Digital Solutions is seeking a highly motivated Night Shift IT Support Specialist to join our dynamic team in London.
We offer a competitive salary, comprehensive benefits package, and the flexibility to work during your most productive hours. If you thrive in a 24/7 environment and enjoy solving complex technical challenges while the rest of the world sleeps, we want to hear from you.
Responsibilities
- Monitor and maintain server health, network performance, and security protocols during the night shift.
- Resolve escalated technical tickets and support requests with high efficiency and accuracy.
- Conduct routine system backups and updates to ensure business continuity.
- Collaborate with the day-shift team to hand over critical incidents and provide status updates.
- Document all technical issues and resolutions in our ticketing system (Jira/ServiceNow).
- Respond to critical alerts and perform emergency troubleshooting as required.
Qualifications
- Proven experience in IT Support, Help Desk, or Network Administration (1+ years).
- Strong knowledge of Windows Server, Active Directory, and TCP/IP networking.
- Flexibility to work rotating night shifts (e.g., 10 PM - 6 AM).
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical concepts clearly to non-technical stakeholders.
- Relevant IT certifications (CompTIA A+, Network+) are a plus.