Job Description
Immediate Start Available! Join our dynamic remote team as a Night Shift Customer Support Specialist. We're seeking tech-savvy professionals to deliver exceptional service while working flexible overnight hours from the comfort of your home. Enjoy competitive pay, comprehensive training, and a supportive culture that values your work-life balance.
What You'll Love: No commute, flexible scheduling, and the chance to make a real impact. Perfect for night owls and those seeking career growth in the thriving Fresno tech sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight shifts (10 PM - 6 AM PST)
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics including response time and customer satisfaction scores
- Contribute to process improvements for overnight support workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer support experience in tech or BPO
- Strong problem-solving and communication skills
- Proficiency with CRM tools (e.g., Salesforce, Zendesk)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently during overnight hours
- Basic technical troubleshooting knowledge