Job Description
Are you looking for a career that fits your lifestyle? Apex Digital Solutions is hosting a special Hiring Event for our 24/7 Support Operations. We are expanding our team and are actively seeking dedicated Night Shift Specialists based in Los Angeles, CA, and remote workers across the United States.
In this role, you will be the frontline voice of our brand, ensuring our clients receive top-tier technical assistance when they need it most. Whether you prefer the energy of our downtown LA office or the flexibility of working from home, we have a spot for you.
Why Apply?
- Night Shift Premium: Enjoy a competitive hourly rate with a shift differential of $3.00 - $5.00 per hour.
- Flexibility: Choose between hybrid (Los Angeles) or fully remote schedules.
- Growth: Clear pathways to Senior Support and Team Lead roles.
Responsibilities
- Deliver exceptional technical support to US-based customers via phone, chat, and email during evening and overnight shifts.
- Diagnose and troubleshoot complex software and hardware issues to ensure client satisfaction.
- Maintain accurate, detailed records of all customer interactions and resolutions in our CRM.
- Collaborate closely with day-shift teams to ensure seamless issue resolution and workflow continuity.
- Stay current on product updates, features, and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Minimum of 1-2 years of experience in customer support or technical troubleshooting.
- Fluency in English with a clear, professional accent (required for remote roles).
- Reliable, high-speed internet connection (for remote candidates).
- Willingness to work rotating night shifts (e.g., 10:00 PM – 7:00 AM).