Job Description
Are you looking for a dynamic opportunity to join a rapidly growing team? Apex Support Solutions is currently hiring dedicated Night Shift Customer Support Specialists to join our Richmond, Virginia team. We offer an immediate start for qualified candidates who are ready to make an impact.
As a key member of our support team, you will be the first point of contact for our valued clients during the evening hours. We pride ourselves on delivering top-tier service and are looking for individuals who thrive in a fast-paced environment and are committed to excellence.
Why Choose Us?
- Immediate Start: Don't wait! Begin your career with us this week.
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
- Modern Facilities: Work in a state-of-the-art office equipped with the latest technology.
We value our employees and are committed to your professional growth. Join us in shaping the future of customer service!
Responsibilities
- Manage a high volume of inbound and outbound calls and emails during the night shift.
- Resolve customer inquiries efficiently and accurately, ensuring high customer satisfaction scores.
- Log all interactions and account information into our CRM system with precision.
- Collaborate with the day-shift team to ensure seamless handover of critical issues.
- Identify and escalate complex technical problems to senior support staff.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Minimum of 1 year of experience in customer service or technical support.
- Strong computer literacy, including proficiency in Microsoft Office Suite and CRM software.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during night hours.
- Must be willing to work a rotating night shift schedule (e.g., 10:00 PM - 7:00 AM).