Job Description
Are you a night owl looking for a rewarding career? Apex Tech Solutions is currently hiring for immediate start positions in our Chicago, IL facility. We are looking for dedicated individuals to join our 24/7 support team and keep our clients running smoothly while the rest of the world sleeps.
Why Join Our Team?
- Immediate Start: Onboarding begins within 48 hours of application.
- Competitive Pay: Earn between $22.00 and $28.00/hour depending on experience.
- Shift Premium: Receive an additional night shift differential.
- Modern Environment: Work in a state-of-the-art facility with excellent amenities.
We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Responsibilities
- Provide exceptional technical and customer support to clients during the evening and night hours.
- Diagnose and resolve technical issues via phone, email, and live chat efficiently.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, quality assurance standards, and security protocols.
- Maintain a professional and positive demeanor while working independently.
Qualifications
- Previous customer service or technical support experience is highly preferred.
- Strong problem-solving skills and ability to troubleshoot basic hardware/software issues.
- Excellent written and verbal communication skills.
- Ability to work full-time night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Reliable transportation and stable internet connection for remote support options.