Job Description
Are you looking for a rewarding career with a leading technology firm in Silicon Valley? Apex Digital Solutions is currently seeking a highly motivated Night Shift Customer Support Specialist to join our growing team in San Jose, CA.
As a key member of our support operations, you will play a crucial role in ensuring our clients receive exceptional service around the clock. We offer competitive pay, comprehensive benefits, and a dynamic work environment that values your contribution.
Why Join Us?
- Competitive hourly wage ($22 - $28/hr)
- Comprehensive health, dental, and vision insurance
- Paid training and clear career advancement paths
- Modern, ergonomic office environment in downtown San Jose
Responsibilities
- Handle a high volume of inbound customer inquiries via phone and email during evening hours.
- Resolve technical issues and product-related questions with patience and expertise.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Adhere to all company policies, service level agreements (SLAs), and quality standards.
- Identify opportunities to improve the customer experience and document feedback.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support (1+ years preferred).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be available to work a flexible night shift schedule (e.g., 5:00 PM - 2:00 AM).
- Basic computer literacy and proficiency with Windows and office applications.