Job Description
Are you a friendly, problem-solver looking for a flexible opportunity in Louisville?
Louisville Tech Hub is a rapidly growing company known for our inclusive, 'Foreigner Friendly' culture. We are seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team. Whether you are an international professional looking to break into the US market or a local resident seeking work-life balance, we welcome you to apply.
We pride ourselves on providing exceptional service to our clients, and we need someone with a clear command of English and a passion for helping others. This role offers a great chance to gain valuable experience in a modern tech environment.
Why Join Us?
- Inclusive Environment: We celebrate diversity and welcome international talent.
- Flexible Hours: Perfect for students or those with other commitments.
- No Experience Required: We provide comprehensive training.
Responsibilities
- Provide professional, empathetic, and clear support to customers via chat, email, and phone.
- Diagnose and troubleshoot technical issues related to our software or services.
- Translate complex technical concepts into simple, easy-to-understand language.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the engineering team to escalate and resolve complex tickets.
- Maintain a positive and professional demeanor during high-volume periods.
- Participate in weekly team meetings and training sessions.
Qualifications
- Fluent English Proficiency: Must be able to speak, read, and write English clearly (Native or B2/C1 level).
- Basic computer literacy and understanding of internet browsers.
- Strong communication skills with a focus on clarity and patience.
- Reliable high-speed internet connection and a quiet workspace.
- Availability to work part-time hours, including evenings and weekends.
- High school diploma or equivalent; experience in tech support is a plus.