Job Description
We are urgently hiring for a dedicated Night Shift Customer Support Specialist to join our growing team in Fort Worth, Texas. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
As a key member of our operations team, you will provide exceptional support to our clients during the evening hours, ensuring their needs are met with precision and care.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Health, dental, and vision insurance available.
- Shift differential pay for night shift work.
- Opportunity for career advancement within the company.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during night hours.
- Resolve technical issues and provide accurate product information.
- Document customer interactions and feedback in the CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Adhere to company policies and quality standards.
- Maintain a professional and positive demeanor under pressure.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Must be available to work 3rd shift (10 PM - 6 AM).
- Strong communication and problem-solving skills.
- Basic computer literacy and typing proficiency.
- Reliable transportation to Fort Worth location.