Job Description
We are urgently hiring for a dedicated Night Shift team in San Antonio, TX. If you are looking for a stable job with competitive pay and a modern work environment, this is your opportunity.
Our company is expanding rapidly and needs reliable professionals to join our after-hours support team. We offer immediate benefits, paid training, and a culture that values hard work and dedication.
Why Join Us?
- Competitive hourly wage ($17 - $22/hr)
- Comprehensive health benefits from day one
- Shift differential for night work
- Career growth opportunities
Responsibilities
- Manage a high volume of inbound customer inquiries via phone and email during the night shift.
- Resolve complex customer issues and provide accurate solutions in a timely manner.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, safety protocols, and quality assurance standards.
- Identify opportunities to improve service processes and customer satisfaction.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or call center operations preferred.
- Ability to work rotating night shifts (10:00 PM - 6:00 AM).
- Strong verbal communication and active listening skills.
- Proficiency with computers and standard office software (Microsoft Office).
- Must be available to work weekends and holidays as needed.