Job Description
Are you a dedicated night owl looking to advance your career? Apex Logistics & Support is currently hosting a special Hiring Event for our Night Shift Customer Service Team in Virginia Beach, VA.
We are looking for energetic individuals who thrive in a fast-paced environment. As a Night Shift Representative, you will be the voice of our company, ensuring our clients receive top-tier support during non-standard hours. Join us and enjoy competitive pay, comprehensive benefits, and a supportive work culture.
Why Apply?
- Shift Premiums: Earn extra for working the night shift.
- Benefits Package: Medical, dental, and vision coverage.
- Career Growth: Clear pathways to management roles.
Responsibilities
- Manage incoming inquiries and support tickets via phone and email during night hours.
- Resolve customer issues efficiently while maintaining a positive demeanor.
- Log and update customer data accurately in our CRM systems.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Monitor system performance and report technical issues to IT.
- Process orders and prepare shipping documentation.
- Adhere to all company policies and safety protocols.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service or logistics preferred.
- Strong computer literacy and typing skills.
- Ability to work flexible night shifts, including weekends and holidays.
- Excellent verbal and written communication skills.
- Self-motivated with strong problem-solving abilities.