Job Description
Are you looking for a rewarding career that fits your lifestyle? Join our team during our exclusive Hiring Event for Night Shift positions in Oklahoma City. We are currently expanding our operations and are seeking dedicated individuals to join our 24/7 support center. Whether you are an experienced professional or looking to start your career, we offer a competitive benefits package and a stable work environment.
Why Choose Us?
- Shift Premium: Earn up to $24.00/hour for night shifts.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
- Flexible Scheduling: Various shift options available (3rd Shift, 4th Shift).
- Growth Opportunities: Clear pathways for internal promotion and career advancement.
Don't miss this opportunity to be part of a dynamic team. Apply today and secure your future with Apex Support Solutions.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of customer calls and emails during night shifts with patience and professionalism.
- Resolve Complex Issues: Troubleshoot customer problems and provide accurate solutions to ensure high customer satisfaction scores.
- Documentation: Maintain accurate and up-to-date customer records in our CRM systems.
- Shift Handovers: Perform thorough handover briefings with the day shift team to ensure continuity of service.
- Adherence to Policy: Follow all company scripts, policies, and compliance regulations strictly.
- Feedback Collection: Gather and document customer feedback to help improve service quality.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1 year of experience in customer service or call center operations.
- Night Shift Availability: Must be willing and able to work night shifts, weekends, and holidays.
- Communication: Excellent verbal and written communication skills with a neutral accent.
- Technical Skills: Basic computer proficiency and ability to navigate multiple software applications.
- Problem Solving: Ability to think critically and resolve issues under pressure.