Job Description
We are currently hosting a Hiring Event to fill multiple Night Shift positions for our dedicated Customer Support team in San Francisco. If you are a night owl looking for a stable career with growth opportunities, we want to meet you.
Join a dynamic environment where your contributions matter immediately. As a Night Shift Representative, you will be the face of our brand, ensuring our clients receive top-tier support during their peak hours. This is an excellent opportunity to join a rapidly growing company with a commitment to employee development.
Why Join Us?
- Competitive hourly pay ($22 - $28/hr)
- Comprehensive benefits package (Health, Dental, Vision)
- Paid training and clear career progression paths
- Modern, fully equipped office in downtown San Francisco
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat during the night shift.
- Resolve complex technical issues and product inquiries with patience and efficiency.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate unresolved tickets to senior management or technical teams when necessary.
- Maintain a positive, professional demeanor and uphold company service standards.
- Collaborate with cross-functional teams to improve night-shift processes.
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- 1+ years of experience in customer service, support, or call center operations.
- Strong typing skills (40+ WPM) and proficiency with MS Office and CRM software.
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Excellent verbal communication skills with a focus on empathy and active listening.
- Reliable internet connection and home office setup if remote (on-site option available).