Job Description
Are you a night owl looking for a rewarding career in a high-growth environment? We are seeking a Night Shift Customer Service Representative to join our elite support team in the heart of Boston.
At Boston Support Hub, we pride ourselves on delivering 24/7 excellence. As a night shift agent, you will be the first point of contact for our valued clients, ensuring their issues are resolved with precision and empathy. This is not just a job; it's a chance to build a stable, lucrative career with a company that values its people.
Why Join Us?
- Competitive hourly pay ($22-$27/hr)
- Comprehensive health, dental, and vision insurance
- Flexible scheduling and paid time off
- Career advancement opportunities within the organization
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat during the night shift.
- Resolve complex technical and service issues with patience and a solution-oriented mindset.
- Maintain accurate records of customer interactions and account status in our CRM.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Proven experience in customer service or a related field.
- Must be available to work night shifts, weekends, and holidays.
- Strong computer literacy and proficiency with CRM software.
- Exceptional communication, problem-solving, and multitasking skills.